Lost Stuff in Bank?

The bank got robbed, and its because you guys won't stay on the customer side of the counter! (Ebonheart Pact knows what I'm talking about).

I saw this two days ago after getting lagged out from the log-in screen or transitional loading screen.  I went to my bank, and found that my bank slots went down from 80 to 60.  That meant about 20 items were missing.

I freaked out a bit.  Which probably a lot of you did / will do if this happens to you before the fix.

So what happened?

I found a lot of items instead moved to my inventory.  I'm not sure if I am missing anything, but it customer service claims they know about the issue and will fix it soon.  Assured me nothing is lost and will be returned.

So... before you freak out, just check your inventory on your toons.  Everything should still be there - your bag would have probably been upgraded.

Oh, a side effect is that you get a mail - intro mail with intro stuff.  If you got imperial edition, this means ring of mara, treasure maps, etc. etc. again.

But press F1, submit a support ticket in game.

Update 4/12/2014
New maintenance patch once again wiped bank account down to 60 slots.  The items went to the character I logged in with after patch, but this time items were lost.  I submitted another ticket and they advised that I hold off on purchasing a bank upgrade till after they fix the issue.

Update 4/16/2014
Bank got wiped again.  This is second time now, but this time took 52 items away.  I submitted another ticket, but customer service says they are aware of the issue.  One issue at a time - so...  Still - lo and behold, 52 items came back 15 minutes later.

Still no update on the rest of the stuff missing though.

And you are still advised not to purchase new bank slots until this is fixed.

Update 4/38/2014
Submit a new ticket requesting information about missing items and bank.  They said they're still working on a patch but will refund my money on bank upgrades.  And they told me in-game mail that they would kick me off server to refund.  Too bad I didn't get the notice and was just kicked (because in-game mail is still buggy sometimes).